EHR Software : Epic methods Tops EHR seller Expectations throughout COVID-19

April 12, 2021 - Epic programs and MEDITECH each stood above the rest and handed expectations as EHR carriers all over COVID-19, according to a contemporary KLAS document.

This record follows up on an analogous one published in July 2020.

KLAS researchers requested 6,300 healthcare authorities to price their fitness IT supplier’s response and help to the coronavirus on a 9-factor scale. Seventy-five percent of respondents scored their respective fitness IT seller an eight.0 or bigger on general response and guide all through COVID-19.
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in response to KLAS, vendors that received a high overall pride rating within the 2021 optimum in KLAS awards scored bigger all over the pandemic.

Epic maintained its lofty EHR client expectations from KLAS’ first edition of this document. Epic shoppers scored the dealer an eight.2 after scoring it an eight.1 in the past.

“Epic shoppers file a myriad of how by which the seller has supported them all over the disaster,” wrote KLAS. “many times, consumers say that when they have been struggling, Epic emphasized meeting important needs over can charge and contracting. Many utility enhancements have been without delay launched to meet a plethora of client requests.”

subsequent, MEDITECH scored an 8.0 and jumped Cerner because the second-maximum rated EHR dealer from the first record.

MEDITECH consumers suggested the dealer’s response to COVID-19 become quickly, on the right track with their wants, and very advantageous. consumers especially favored how MEDITECH made construction and code changes very instantly. Respondents talked about they hope they're going to continue to look this degree of responsiveness from MEDITECH in the future involving different wants.

After scoring an 8.0 on the primary report, Cerner dropped at the back of MEDITECH and NextGen Healthcare on the following record. Cerner respondents scored the dealer a 7.7 standard score.

athenahealth purchasers reported identical satisfaction as they did in the first edition. They rated the supplier a 7.5 this time around after a 7.4 in July 2020.

Allscripts’ valued clientele remained underwhelmed with the EHR dealer’s efforts all the way through COVID-19. Allscripts become the only main EHR supplier to ranking beneath a 7.0 on both surveys.

“whereas many Allscripts purchasers report the vendor made enormous efforts to support them throughout the crisis, purchasers the usage of the Paragon platform or one in every of Allscripts’ ambulatory solutions are more likely to suppose they have been working with thinly stretched elements or doing too lots on their personal,” the respondents described to KLAS.

besides the fact that children Epic topped EHR vendor-client expectations, Nuance led all health IT dealer expectations with an 8.3 usual ranking.

“Nuance turned into equipped in loads of tips on how to support valued clientele, from helping a mobile, work-from-domestic team of workers, to offering some purchasers free licenses to meet surge wants,” KLAS wrote. “Nuance’s best management valued clientele rated their vendor an ideal 9.0 (in line with restricted data), citing their stunning work right away including COVID-19 quality measures.”

fitness Catalyst customers praised the health information alternate platform vendor by using scoring it an eight.1 overall.

“fitness Catalyst has armed their clients with essential information and insights, including predictive dashboards, in the combat towards COVID-19. corresponding to other excessive performers, fitness Catalyst was quick to be flexible and supportive with everything from costs to provider,” KLAS described.

PerfectServe, 3M, GetWellNetwork, and symplr (API Healthcare) rounded out the last companies that scored an eight.0 or above.

“3M answered smartly to COVID-19 in lots of techniques, together with updating codes for income cycle and making different updates to make certain the MModal platform carried out well all over the disaster,” wrote KLAS. “clients record that 3M did an excellent job checking in frequently and doing anything that was requested.”

Ninety-eight other fitness IT application carriers rated eight.0 or better for their COVID-19 response and 98 p.c of features establishments rated above 8.0 for their COVID-19 response, KLAS mentioned.


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